Refund policy
Refund & Return Policy – Rapha Roots
At Rapha Roots, we take great care in crafting high-quality, naturally sourced wellness products. Because our supplements, herbs, teas, and other wellness products are consumable and produced in small batches, we maintain strict standards regarding refunds, replacements, and returns.
30-Day Satisfaction Guarantee
Purchases made directly through the official Rapha Roots website are covered by our 30-Day Satisfaction Guarantee.
Customers may submit a refund request within 30 calendar days of confirmed delivery, based on the delivery date shown by the shipping carrier.
- The 30-day period begins on the delivery date, not the order date.
- Requests submitted more than 30 days after delivery are not eligible.
- To prevent misuse of the guarantee, only one refund per customer, per product is permitted.
Refund Eligibility
To qualify for consideration under our 30-Day Satisfaction Guarantee:
- The request must be submitted within 30 days of confirmed delivery.
- Valid proof of purchase is required.
- A refund may be approved for one opened product per customer, per product.
- Any additional units of the same product must remain unopened and sealed to qualify for a refund.
Rapha Roots reserves the right to review and deny requests that do not meet the requirements of this policy.
Returns of Consumable Products
For health, hygiene, and safety reasons, Rapha Roots does not accept physical returns of opened or used supplements, herbs, teas, or other consumable wellness products.
When a refund is approved under our 30-Day Satisfaction Guarantee, we may issue the refund without requiring the opened product to be physically returned.
Refund Method
Approved refunds will be issued to the original payment method used at checkout.
- Original shipping charges are non-refundable.
- Approved refunds are generally processed within 5–7 business days.
- Your bank or payment provider may require additional time for the refund to appear on your account.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact Rapha Roots within 3 calendar days of confirmed delivery.
Email:
Please include:
- Your order number
- Your full name
- Clear photos of the affected product
- Photos of the shipping packaging
- A clear photo of the shipping label
Once the issue has been verified, Rapha Roots will send a replacement at no additional cost.
If a replacement is unavailable, a refund may be issued for the affected item.
Refund Exclusions
Refunds generally will not be issued for:
- Requests submitted after the 30-day guarantee period
- Incorrect or incomplete shipping addresses provided by the customer
- Packages confirmed as delivered by the shipping carrier
- Carrier delays outside of Rapha Roots’ control
- Products damaged through customer misuse
- Failure to follow provided product use or storage instructions
- Repeat refund requests for a product for which the customer has previously received a satisfaction-guarantee refund
Packages Marked Delivered
Rapha Roots is not responsible for packages that have been confirmed as delivered by the shipping carrier.
If tracking shows that an order was delivered but you cannot locate it, we recommend contacting the shipping carrier and checking with household members, neighbors, leasing offices, or other secure delivery locations associated with your address.
Returned Packages & Address Errors
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to Rapha Roots because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may request that the order be reshipped after paying the applicable reshipping charge.
Refunds are not issued for packages returned because of customer-provided address errors.
Final Sale Policy
Because Rapha Roots sells consumable wellness products, all sales are generally final, except for purchases that qualify under:
- Our 30-Day Satisfaction Guarantee
- Our damaged, defective, or incorrect-item policy
- Any other refund required by applicable law
We do not accept physical returns of opened or used consumable products.
How to Request a Refund or Report an Issue
Please email:
Include:
- Your full name
- Order number
- Product involved
- Reason for your request
- Supporting photos, when applicable
Providing complete information will help us review your request as efficiently as possible.
Policy Agreement
By completing a purchase through Rapha Roots, you acknowledge that you have reviewed and agree to the terms of this Refund & Return Policy.
Rapha Roots reserves the right to update this policy as necessary. Changes will apply to purchases made after the updated policy is posted.
Thank you for trusting Rapha Roots with your wellness journey.